PRIVACY POLICY

Carolina Tote Rentals

Effective Date: June 2026

Carolina Tote Rentals ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise use our services.

Information We Collect

When you place an order, request information, or contact us, we may collect:

• Name
• Email address
• Phone number
• Delivery and pickup address
• Payment information (processed securely through Stripe or other payment processors)
• Communications you send to us
• Information collected through website analytics or cookies, if applicable

How We Use Your Information

We use your information to:

• Process and fulfill rental orders
• Coordinate deliveries and pickups
• Communicate regarding your rental
• Send invoices, receipts, confirmations, and service updates
• Respond to customer service requests
• Improve our website and services
• Comply with legal obligations and enforce our agreements

Payment Processing

All payments are securely processed through third-party payment providers, such as Stripe. Carolina Tote Rentals does not store complete payment card information on our systems.

Please review the privacy policies of any payment providers you use when making purchases through our website.

Sharing of Information

We do not sell or rent your personal information.

We may share information only as reasonably necessary to:

• Process payments
• Coordinate deliveries and pickups
• Provide customer support
• Operate our website and business systems
• Comply with legal obligations
• Protect our rights, property, safety, or customers

We may use third-party service providers to assist with website hosting, payment processing, analytics, communications, and business operations.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand how visitors use our site.

You may adjust your browser settings to limit or disable cookies; however, certain website features may not function properly as a result.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records.

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of information we maintain about you, subject to applicable legal exceptions.

To submit a request, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and the Effective Date above will be revised accordingly.

Your continued use of our services after any changes become effective constitutes acceptance of the updated Privacy Policy.